We will be closed both Monday & Tuesday, September 25th & 26th. As some of you have already found out, my mother, Eleanor Reuther was killed in a car accident on Sunday the 17th. To say we are devastated and shocked is an understatement. We had no choice but to be open all this week due to prior commitments, but with her Funeral on Monday and the fact I have not had just one day to fully grieve her loss, we will be closed on Tuesday to do so. My mother meant a lot to everyone, her tragic loss is devastating on so many levels. Please be patient with us through this very trying time. I was already short handed in the front office and now I lost her not only as a mother, but as trusted employee too, she handled all the bookkeeping and back office work for the business. If you need to reach us, please use email. I am unable to answer the phones and continue to run production, so for the near future, email is best. Use the support form on our site if you need to touch base with us. I would also appreciate the leniency on turn around times for the next week, we are trying to stay caught up before we close those 2 days, but we can only do so much with what has transpired.
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Should you receive your product damaged, please contact us immediately. Our return/refund policy is 14 day from when the order was delivered. Please inspect your package immediately upon receipt, orders received beyond this date, El-Co reserves the right to determine how a refund or replacement will work. Orders received damaged will be replaced by us. Refunds will be done as a credit on account for future orders unless decided otherwise by us.
Cancelation of order will result in a refund less 4% due to the credit card processing fees incurred by El-Co that are not refunded by Stripe. If Cancelation is due to an issue on our end, then the full amount will be refunded.